Privacy Policy for Dharti Yatra Encounters
Dharti Yatra Encounters ("we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose personal data when you use our services, including our guided tours, private bespoke tours, cultural immersion experiences, heritage site visits, spiritual journeys, ecotourism packages, wildlife safaris, and culinary tours, as well as when you interact with our online platform.
1. Information We Collect
We collect various types of information in connection with the services we provide. This information helps us to offer you exceptional travel experiences and maintain the quality of our services.
- Personal Identification Information: This includes your name, date of birth, gender, nationality, passport details, and contact information such as email address, phone number, and postal address. We collect this when you book a tour, create an account, or contact us.
- Travel Information: Details related to your travel plans, including dietary restrictions, medical conditions (if relevant to your travel safety or experience), emergency contact information, preferred accommodations, and specific requests for bespoke tours.
- Payment Information: While we do not directly store full payment card details, we process payment transactions through secure third-party payment gateways. We may collect partial payment information (e.g., last four digits of a credit card number) for verification purposes.
- Technical Data: Information automatically collected when you visit our online platform, such as your IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
- Usage Data: Information about how you use our online platform, products, and services, including browsing patterns, pages viewed, time spent on pages, and engagement with content.
2. How We Use Your Information
We use the information we collect for various purposes, primarily to provide and improve our tourism and travel services.
- To Provide Services: To process your tour bookings, arrange necessary travel components (e.g., accommodations, transportation, permits), and deliver the specific cultural immersion, heritage site visits, spiritual journeys, ecotourism, wildlife safaris, and culinary tours you have requested.
- Customer Support: To respond to your inquiries, provide customer service, and address any issues or concerns you may have before, during, or after your trip.
- Personalization: To tailor our services and communications to your preferences, providing a more personalized and enriching travel experience.
- Communication: To send you important updates, confirmations, itineraries, and other travel-related information. We may also send you marketing communications about new tours or special offers if you have consented to receive them.
- Internal Operations: For internal record keeping, data analysis, research, and to improve the efficiency and safety of our operations and the quality of our services.
- Security and Fraud Prevention: To protect our online platform and services from unauthorized access, fraud, and other illegal activities.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
3. Sharing Your Information
We may share your personal information with third parties in certain circumstances to facilitate the provision of our services or as required by law.
- Service Providers: We share information with trusted third-party service providers who assist us in operating our business and providing our services, such as local tour operators, hotels, transportation providers, guides, payment processors, and IT service providers. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
- With Your Consent: We may share your information for any other purpose disclosed to you at the time we collect the information or with your explicit consent.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. We regularly review our security procedures to consider new technologies and methods. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
6. Your Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information, including:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
- Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain conditions.
- Right to Restrict Processing: You have the right to request the restriction of processing your personal data under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
7. Transfers of Personal Data Outside Your Jurisdiction
As a global tourism company, your personal data may be transferred to, and processed in, countries other than your country of residence, including India where Dharti Yatra Encounters is based. These countries may have data protection laws that are different from the laws of your country. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically for any updates.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Dharti Yatra Encounters
315 Panna Lal Road,
Floor 3,
New Delhi, Delhi, 110006
India